Balancing Patient Empathy and Financial Responsibility in Medical Billing

A young woman discusses paperwork with an older man at a desk, illustrating a compassionate and professional patient billing interaction in a healthcare setting.

In healthcare Revenue Cycle Management (RCM), medical collections represent a critical function, yet one fraught with sensitivity. The traditional image of collections often clashes with the inherently empathetic nature of patient care. However, financial viability is essential for healthcare providers to continue delivering quality services. The modern imperative, therefore, lies in skillfully balancing effective collections […]